Legal

Privacy Policy

Last updated: July 27, 2026

Please note: this is a draft document for early-stage use and has not yet been reviewed by a lawyer.

1. What we collect

When you create an account or place an order, we collect your name, email address, billing details, and any information you provide in support tickets or chat conversations.

2. How we use it

To set up and manage the services you order
To send billing, security, and service-related messages
To respond to your support requests
To comply with legal and tax obligations

3. How we store it

Account and billing data is stored in our account system on infrastructure we control. We apply reasonable technical measures (encryption in transit, access controls) to protect it.

4. Third parties

We use a small number of outside services to run our business, including live chat (Tawk.to), website analytics we host ourselves (Matomo), and payment processing. These providers handle data only as needed to deliver their service to us.

5. Your rights

Depending on where you live, you may have the right to see, correct, or delete the personal data we hold about you. Email contact@valohosting.com to make a request.

6. Cookies

Our website and account area may use cookies for signing in and basic analytics. You can control cookies through your browser settings.

7. Changes to this policy

We may update this policy periodically. Meaningful changes will be reflected on this page with an updated date.

8. Contact

Privacy questions or requests: contact@valohosting.com.